faqs
How do I measure the length of stick I need?
You need to be wearing your shoes. Stand with your arms relaxed by your side. Ask somebody to use a tape measure and and measure the length from your wrist bone to the floor. That is the measurement I need. PLEASE NOTE LIGHT UP STICKS CANNOT BE CUT SO THEY NEED TO BE MEASURED EXACTLY
What is difference between all the handle shapes?
We have four handle shapes. The traditional curve, the question mark, the snoopy and the T handle. Please can you follow this link to a post I wrote all about this.
Do you ship to my country?
We ship all over the world. We haven’t encountered a country we can’t ship to. Shipping prices will vary according to where you live, this is calculated at checkout. Check out our Delivery page for more details.
How long will it take to get my stick?
It depends where you are in the world. As all our sticks are handmade just for you we do ask for up to 10 working days to get your stick ready to send. UK deliveries are then sent our for next day delivery. Non UK deliveries depend where you are. eg. USA shipping takes about one week after it leaves here. Once your stick leaves us you will receive a text message from our courier with information about a delivery date. Please be patient with us at especially busy times of the year. Thank you x
Is there a weight limit for using the sticks?
The walking sticks have a conservative weight limit of 100kg, however they have been weight tested to considerably more than that.
It does however depend on how you use the stick. They are designed and made as balancing aids not weight bearing aids like crutches. So if you find you put a lot of weight through it when you walk, it maybe you need a crutch or two walking sticks. Even if that’s just for your really bad days.
What if I have measured my length incorrectly?
As our walking sticks are bespoke just for you, we do not accept returns if you make a mistake measuring. Please read the advice and watch the video on how to measure. Do it twice just to make sure. See Terms & Conditions.
How do I care for my stick?
Keep it Clean.
Clean with a non alcohol based product or simple soapy warm water.
Do not get alcohol hand sanitiser on your stick. If you are using it, always rub your hands together until all alcohol the has evaporated. We recommend you use an alcohol free sanitiser.
Scratches are Inevitable.
If you find small scratches or scuffs, you can normally polish them out. Try one of our polishing kits.
Sturdy but not Unbreakable.
Try not to drop or let your precious walking stick fall over. Use one of our lovely straps to keep you hands free when you need to be, but still attached to your stick. Our sticks are sturdy but not unbreakable. If you are unlucky breakages can happen.
Will my stick break if I drop it?
Most products today, like phones and TVs etc, can be prone to breaking if dropped. You might drop your walking stick one day and it doesn’t break, however if you are unlucky it may another day. This is why we recommend using a wrist strap so you don’t have to balance it anywhere to use your hands. Also if you aren’t using it for a prolonged length of time, if you’re out for dinner for example, just lay it on the floor. A balanced stick is a stick that can fall.
Which hand should I be using my stick in?
As a rule, you should use your walking stick on the opposite side to your weakness. So if you have a painful left leg, use it in your right. You may experience changing sides of weakness, or changing symptoms, in which case you could change the side you use to the appropriate one each day. Ask your doctor or physio if you can, there’s no substitute for good medical advice.
Do you offer student discount?
Yes we do. Students can use the code studentlife10 to receive 10% off their order. Please send proof of student status by e mail to [email protected]
